More than simply workforce optimization, PerformanceEdge™ from Aspect Software gives you the power to transform the performance of your contact centers. PerformanceEdge combines the #1 workforce, performance and campaign management applications with next-generation recording and quality management and integrated coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals.

PerformanceEdge is backed by the more than three decades of sole focus on the contact center that Aspect Software brings. The company is dedicated to providing proven, innovative products and services that enable companies to achieve their key business process strategies for customer service, collections, and sales and telemarketing. We believe that customer relationships should directly contribute to your top line – our goal is to deliver solutions that support lifetime customer value and profitability.

As a pioneer in the industry, only Aspect Software:

		Introduced first synchronized suite for optimizing inbound and outbound of contact center performance – developed a centrally managed suite of applications that communicate with each other to respond holistically to changing conditions in the rapidly changing contact center environment
		Developed the first WFM application – invented the industry’s first tool for maximizing agent utilization and help control contact center costs
		Delivered first outbound WFM application – ensuring that the forecasting and scheduling of outbound and blended staff would be truly optimized though the use of outbound campaign statistics
		First integration of performance management and workforce management – recognized the need for greater alignment of contact center operations with business goals
		Inventor of the first intelligent ACD and Predictive Dialer – founded the contact center industry to optimize operations productivity and agent resources

Dedicated Service and Support from the PerformanceEdge Group

The PerformanceEdge Group is a dedicated resource within the Aspect Software organization that is comprised of contact center performance professionals with technical, process and application subject matter expertise. PerformanceEdge supports the Aspect Software 30-year commitment to giving organizations the power to transform customer-company interactions by rapidly and cost-effectively adapting to the changing demands of today’s empowered consumer while helping organizations realize improved business results.