PerformanceEdge Press Releases

	29 July 2008	PerformanceEdge from Aspect Software Offers Enhanced eLearning and Hiring Capabilities to Improve Agent Development and Reduce Attrition
	5 June 2008	Aspect Software and Touchpoint Associates Provide Frontline Leadership Skills Training Through New Management Impact Program
	15 May 2008	PerformanceEdge from Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction
	5 May 2008	PerformanceEdge Offers Enhanced Recording and Quality Management with Latest Product Release
	10 Apr 2008	Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award
	08 April 2008	CallMiner and Aspect Software Awarded Contract by Daimler Financial Services Americas to Improve Contact Center Operations
	13 Feb 2008	PerformanceEdge Offers Enhanced Recording and Quality Management with Augmented Customer Survey Functionality
	9 Jan 2008	ANWB Chooses PerformanceEdge Workforce Management Capabilities from Aspect Software for its Contact Centers
	8 Jan 2008	PerformanceEdge Wins 2007 Product of the Year Award
	15 Nov 2007	Aspect Software Maintains Top Spot for Workforce Management Market Share
	30 Oct 2007	Aspect Software Receives Market Leadership Award in Workforce Management from Frost & Sullivan (PerformanceEdge™ Workforce Management Capability Leads Market in North America with 29.4 Percent Market Share)
	23 Oct 2007	PerformanceEdge Offers Expanded Workforce Management Capabilities
	9 Sept 2007	PerformanceEdge Press Release

Aspect Press Releases

PerformanceEdge News

	May 2008	Contact Centers on the Move to Unified Communications	Software Magazine
	April 2008	The 2008 CRM Service Awards: Workforce Optimization Suite	CRM Magazine
	Apr 2008	The 2008 CRM Service Awards: Elite - International Cruise & Excursions	CRM Magazine
	Feb 2008	Evaluating Agents: The First Step in Transforming Your Organization	Customer Management Insight
	Jan 2008	Gaining a 35,000-foot View of Service	1to1 Magazine (Registration required)
	Jan 2008	Aspect Announces Contract Win for PerformanceEdge Call Center Suite	InsideARM (Registration required)
	Dec 2008	Performance Metrics, Goals, and the Bottom Line	Contact Management
	Nov 2007	Superb in San Diego	Customer Management Insight
	Oct 2007	Booking Reservations Without Reservation	Speech Technology Magazine
	Sept 2007	Aspect Rolls Out Contact Center Optimization Suite	CRM Buyer
	Sept 2007	VoIP Blog on PerformanceEdge	TMCnet.com

Aspect in the News

PerformanceEdge Events

Conarec September 3-4, 2008 Sao Paolo, Brazil Event Website» 7th International IP & Contact Forum Congress September 9-11, 2008 Monterrey, Mexico Event Website » QATC Annual Conference Oct. 1-3, 2008 Opryland Hotel Nashville, Tennessee Event Website» ICCM Canada October 7-9, 2008 Metro Toronto Convention Centre Toronto, Ontario, Canada Event Website» ICMI Canada October 23-25, 2008 Toronto, Canada Event Website» PeformanceEdge™ 2008 Optimization Series TMCNet and Aspect Software would like to invite you to join us for the live PeformanceEdge™ 2008 Optimization Series, "How contact center professionals are blending operational priorities with optimal customer experiences for 2008." You will get insight into how to weave effective operational tactics with strategic organizational plans to empower your teams to consistently deliver a positive customer experience along with operational success. Listen to the replay» Frost & Sullivan eBroadcast on Driving Bottom Line Results from the Contact Center, Sponsored by Aspect Software Featuring a case study by International Cruise & Excursions (ICE), this Frost & Sullivan eBroadcast discusses new strategies to drive your company's performance and growth through your contact center. Listen to the replay» Improving Agent Performance through Learning & Knowledge Sharing According to a recent industry report "Investment in agent training and development is an essential requirement for a successful large contact center with more than 75 agents." This webcast will discuss how you can improve learning effectiveness and enhance performance through access to the right expert and peer knowledge at the right time. Listen to the replay» Aspect Events