Performance Management, from PerformanceEdge™, is the leading performance management solution in the industry. It measures and communicates results to continuously improve business processes by providing scorecards and analysis that can automatically initiate alerts and actions on the fly. This helps ensure your contact center employees are focused on the key performance indicators (KPIs) that will drive performance improvements across your sales, collections and customer service processes to realize cross-functional alignment with strategic goals.

Aspect® Performance Management™, provides out-of-the-box performance analysis and reporting capabilities that enable you to uncover reasons for performance shortfalls and enhance agent coaching for continuous process improvement.

Aspect Performance Management consolidates and processes data from all leading suppliers of contact center technologies (automatic call distributor (ACD), predictive dialer and enterprise applications) to generate a single, comprehensive management view of your agent and contact center performance.