Unified Command and Control™ – Reporting, from Aspect, consolidates the reporting tasks of contact centers across PerformanceEdge and other Aspect products enabling you to take command of your changing contact center. It provides your contact center business with intelligence derived from complete, consistent information about customer contacts and transactions from a real-time and historical perspective--helping enable you to make better decisions that increase performance and profitability, reduce costs and improve your company’s customer relationships.

Unified Command and Control – Reporting is a highly scalable solution that consolidates reporting across key products of the PerformanceEdge Contact Center Optimization Suite for single sites or multiple locations. It enables you to report on real-time and historical statistics, giving you greater flexibility with your existing capabilities. 

With Unified Command and Control – Reporting you can:

• Monitor your contact centers with consolidated real-time reports
  
• Analyze your contact center performance using historical reporting
  
• Deliver personalized service to customers through customized business intelligence reporting tools that make your contact center efficient, personal and profitable

Unified Command and Control – Reporting includes:

• Real-Time Reporting – enables contact centers to immediately view the performance of your entire contact center whether it’s locally based or across multiple global sites using standard real-time canvases or by creating a real-time view uniquely your own. It also includes both visual, as well as auditory alert notifications when your contact center performance moves beyond your desired thresholds.
  
• Historical Reporting – consolidates data and enables analysis of data from multiple sites, channels and platforms. It consists of software components that let you easily collect, store, organize and manage data. Data contributors transmit data from the respective source systems to Unified Command and Control – Reporting, which then makes it available for near real-time analysis.

Aspect offers Unified Command and Control capabilities within its Unified IP product, Aspect Unified IP™, as well as the standalone Aspect^® CallCenter^® ACD and within the performance optimization suite, PerformanceEdge, through Aspect^® eWorkforce Management™.