Workforce Management, from PerformanceEdge™, is the #1 workforce management solution* in the industry. It assures that you have the right agents, with the right skills, at the right time by providing in-depth strategic planning and workforce management tools to improve the performance of your inbound, blended and outbound staffing resources.

It helps contact centers around the world reduce costs, maximize agent productivity and efficiency and increase customer satisfaction and revenues—helping drive top- and bottom-line improvements in your customer service, collections, and sales and telemarketing operations.

Aspect® eWorkforce Management™ optimizes contact center workforce performance with its core functionality that accurately forecasts contact data, creates efficient agent schedules and tracks staffing performance for single, multi skilled, multi channel, and multi site contact centers. The fully integrated Enhancement Packages help you improve agent adherence and productivity, empower agents to manage their own schedules, fine-tune workforce performance and simplify the management of multi site and outsourced operations across all of your business processes.

*Source - 2007 World Contact Center Workforce Management Systems Market Report, The Pelorus Group, March 2007