Aspect eWorkforce Management is the world’s leading workforce management solution for optimizing today’s contact center workforce. With its complete set of workforce management solutions, Aspect eWorkforce Management meets the need of every contact center, regardless of the type of center or the complexity of its environment.

Aspect eWorkforce Management’s core applications provide essential workforce management forecasting, scheduling and tracking functionality for single-skill, multi skilled, and multi channel contact center environments. The solution also includes flexible and robust strategic planning that enables you to evaluate multiple staffing scenarios to determine optimal staff and resource requirements for your inbound, blended and outbound operations. An unlimited number of “what-if” scenarios can be created to experiment between different forecasting, staffing and scheduling plans—giving you the flexibility to account for planned and unplanned events.

To gain greater levels of efficiencies, the solution includes a set of integrated Enhancement Packages that help improve agent adherence and productivity, empower agents to manage their own schedules, fine-tune agent performance, increase workstation utilization and simplify the management of multi site and outsourced staffing resources.

Aspect eWorkforce Management makes sure you have the right number of agents with the right skills, all the time, across all locations, so your contact center runs like clockwork.