The PerformanceEdge Group is a dedicated resource within the Aspect Software organization that is comprised of contact center performance professionals with technical, process and application subject matter expertise. As part of the PerformanceEdge Group, PerformanceEdge Services has three teams – PerformanceEdge Technical Services, PerformanceEdge Professional Services, and PerformanceEdge Education Services – that are focused on helping you maximize your infrastructure investments and the performance optimization potential of your customer service, collections, and sales and telemarketing business processes.

In each of the following areas, the PerformanceEdge Group offers fast response times and in-depth knowledge to ensure the highest returns for you.

Our Services 

PerformanceEdge Technical Services, from Aspect Software, begins prior to the initial sales call and continues throughout the life cycle of the business relationship to help you best achieve your business goals. PerformanceEdge Technical Services is committed to providing a seamless, efficient and professional customer experience. You can access an online knowledge base for self-service and you can rely on our experienced team of certified support engineers for multi channel support, case tracking, troubleshooting, and more.

PerformanceEdge Professional Services, from Aspect Software, collaborates with you to define and deliver sophisticated applications that work within your unique environment and culture. Our experienced and diversely-talented teams have a wide array of contact center expertise and focus to help you address your business challenges. These teams employ a proven process for identifying and evaluating specific requirements and implementing tailored solutions that match your requirements. And they provide expert analysis, recommendations and implementation services – including project management and deployment, performance management, custom application development and remote services consulting and configuration.

PerformanceEdge Education Services, from Aspect Software, offers a variety of courses to equip your contact center staff with the skills and knowledge needed to enhance productivity and increase the quality of service they deliver to your customers. With training facilities located throughout the world, and on-site training available by request, PerformanceEdge Education Services include a wide range of classroom and computer-based courses, as well as custom courses tailored to meet your unique training, schedule and location requirements.