The continual challenge that all collections centers face is how to best maximize the efficiency and effectiveness of collections staff without having to add new headcount as delinquencies increase or you acquire new portfolios.

Performance is a powerful process to increase dollars collected and reduce delinquencies to enhance the value of the collections outbound or blended contact center. Existing technology investments can be protected and improved to help collections managers with the difficult task of balancing debt volumes against a given debt collector resource pool to ensure that collection goals are met and exceeded.

PerformanceEdge™ combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable collections organizations to holistically respond to changing collections needs. The PerformanceEdge applications dynamically interoperate to help collections managers consider everything and act now, ultimately making it easier for inbound, outbound and blended collection centers to control costs, improve collections and align collections performance with strategic goals.

PerformanceEdge is the first synchronized suite designed to specifically optimize collections contact center performance. 

Workforce Management
Aspect® eWorkforce Management™ is the leader in assuring you have the right agents with the right skills at the right time by providing in-depth strategic planning and workforce management tools to improve the performance of inbound, blended and outbound staffing resources.

Recording & Quality Management Aspect® Quality Management™ records and evaluates agent performance and captures real time customer feedback, giving you insight to both business issues and agent performance.

Performance Management
Aspect® Performance Management™ measures and communicates results to continuously improve business processes and ensure performance is aligned with overall goals by providing scorecards and analysis that can automatically initiate alerts and actions on the fly.

Campaign Management
Aspect® Enterprise Campaign Manager™ and Aspect® Campaign Optimizer™ offer campaign management that increases productive contacts in outbound and blended centers by helping establish Best Time to Call and outbound campaign strategy management.

Coaching & eLearning
Aspect Performance Management and Aspect Quality Management provide capabilities that enable needs based coaching and tracking of results while eLearning is supported with a sophisticated offering including learning management and content authoring tools.