More than simply workforce optimization, PerformanceEdge™ from Aspect Software gives the power to transform the performance of your contact centers. PerformanceEdge combines the #1 workforce, performance and campaign management applications with next generation recording and quality management and integrated coaching and eLearning – delivering true contact center performance optimization.

Customer contact is an integral component of virtually every organization's strategy. Using PerformanceEdge, federal, state, local and international government agencies can improve  performance and collaboration dramatically with all of the constituencies you serve, including citizens, businesses and other government organizations. At the same time, you can rely on PerformanceEdge to support constituent relationship management (CRM), e-Government and homeland security requirements.

PerformanceEdge applications make it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals. Designed to respond to each other and take holistic action in support of established performance goals and key performance indicators (KPIs) – as well as allowing you to make intra-day adjustments – PerformanceEdge helps contact centers be both strategic and proactive.  Using PerformanceEdge, your government agency can address all of the goals for e-Government, including:

Deliver improved service to all citizens Enhance operational effectiveness and efficiency Reduce the cost of doing business Foster continuous process improvement

The Internal Revenue Service, Social Security Administration, U.S. Postal Service, Department of Defense, Knowsley Metropolitan Borough Council, and other government organizations across the globe rely on Aspect Software to manage more than 300 million interactions per year.

Following Section 508 guidelines

As a technology solutions provider, we are in a position to address special needs in our product development and we use Section 508 of the U.S. Federal Rehabilitation Act as a guideline for making our solutions more accessible.

Under Section 508 (29 U.S.C. ' 794d), agencies must give disabled employees and members of the public access to information that is comparable to the access available to others. This 1998 amendment to the Rehabilitation Act sets forth specific standards for accessibility in technology such as telecommunications and Web-based intranet and Internet information systems.

As a leading provider of contact center solutions based on these technologies, PerformanceEdge is committed to making its technology accessible to users with special needs. We are taking the following measures to ensure that our products comply with Section 508:

Include accessibility as a design criterion in our product development process Take steps to identify which of our products already comply with Section 508 requirements Determine which of our products do not comply and develop plans to make them compliant or identify alternative products that are compliant and meet the same need

To read more about Section 508 and how government agencies are responding to it, here are some informative websites:

CITA's home page for Section 508 — offers federal employees extensive resources for understanding and implementing the requirements of Section 508

Access Board guide to Section 508 — Using Aspect Software solutions, federal, state, local and international government agencies can improve communication and collaboration dramatically with all of the constituencies you serve, including citizens, businesses and other government organizations. published by an independent federal agency devoted to accessibility for people with disabilities.