PerformanceEdge enables outsourcers to define and implement customer relationship strategies complying with regional regulations, client requirements and country specific communication channels and protocols.

Outsourcers are looking for ways to differentiate themselves in an increasingly competitive market and searching for opportunities to broaden their offerings with contact center services as part of a larger Business Process Outsourcing contract that may include customer service, collections or sales and telemarketing initiatives.

PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable collections organizations to holistically respond to changing sales and telemarketing needs.

The PerformanceEdge applications dynamically interoperate to help client managers consider everything and act now, ultimately making it easier for inbound, outbound and blended outsourcing centers to control costs, improve customer service, increase sales and collections as well as align performance with strategic goals.

PerformanceEdge™ is the first synchronized suite designed to specifically optimize contact center performance.

Workforce Management
Aspect® eWorkforce Management™ is the leader in assuring you have the right agents with the right skills at the right time by providing in-depth strategic planning and workforce management tools to improve the performance of inbound, blended and outbound staffing resources.

Recording & Quality Management
Aspect® Quality Management™ records and evaluates agent performance and captures real-time customer feedback, giving you insight to both business issues and agent performance.

Performance Management
Aspect® Performance Management™ measures and communicates results to continuously improve business processes and ensure performance is aligned with overall goals by providing scorecards and analysis that can automatically initiate alerts and actions on the fly.

Campaign Management
Aspect® Enterprise Campaign Manager™ and Aspect® Campaign Optimizer™ offer campaign management that increases productive contacts in outbound and blended centers by helping establish Best Time to Call and outbound campaign strategy management.

Coaching & eLearning
Aspect Performance Management and Aspect Quality Management provide capabilities that enable needs based coaching and tracking of results while eLearning is supported with a sophisticated offering including learning management and content authoring tools.