As a service based economy, telemarketing agencies or service bureaus place calls on behalf of their clients. In turn those clients expect that interactions are within parameters to ensure compliance and provide an effective representation of their product or service brand identity. With an effective script and enthusiastic telemarketers, companies can increase sales without having to spend incremental amounts of money on traditional marketing vehicles.

As regulatory requirements and competition for the consumer’s dollar continue to grow, correspondingly the demands on sales and telemarketing executives and their contact centers increase. PerformanceEdge helps support increased sales-per-hour by improving right party contact rates, enabling centralized campaign administration to reduce the time and resources needed for reporting and management, and improved performance management and quality management to improve sales effectiveness. 

PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable collections organizations to holistically respond to changing sales and telemarketing needs.

The PerformanceEdge applications dynamically interoperate to help sales managers consider everything and act now, ultimately making it easier for inbound, outbound and blended sales and telemarketing centers to control costs, increase sales and align sales performance with strategic goals.

PerformanceEdge™ is the first synchronized suite designed to specifically optimize sales and telemarketing contact center performance. 

Workforce Management
Aspect® eWorkforce Management™ is the leader in assuring you have the right agents with the right skills at the right time by providing in-depth strategic planning and workforce management tools to improve the performance of inbound, blended and outbound staffing resources.

Recording & Quality Management
Aspect® Quality Management™ records and evaluates agent performance and captures real-time customer feedback, giving you insight to both business issues and agent performance.

Performance Management
Aspect® Performance Management™ measures and communicates results to continuously improve business processes and ensure performance is aligned with overall goals by providing scorecards and analysis that can automatically initiate alerts and actions on the fly.

Campaign Management
Aspect® Enterprise Campaign Manager™ and Aspect® Campaign Optimizer™ offer campaign management that increases productive contacts in outbound and blended centers by helping establish Best Time to Call and outbound campaign strategy management.

Coaching & eLearning
Aspect Performance Management and Aspect Quality Management provide capabilities that enable needs based coaching and tracking of results while eLearning is supported with a sophisticated offering including learning management and content authoring tools.